The 24 Hour Support module can be purchased in addition to a Level 3 or above support agreement for all Oak's customers and includes round the clock telephone and remote diagnostics support for any application (hardware permitting). Alternatively, all Level 3 and above supported customers without the appropriate 24 hour support module can elect to use the service on an ad-hoc basis, chargeable at £95 per hour + VAT.
aioffice We offer 24 hour aioffice support (where remote diagnostics has been installed) for assistance with data collection, data conversion failure and running reports.
Advance Classic We offer 24 hour Advance Classic support (where remote diagnostics has been installed) for assistance with data collection, data conversion failure and running reports.
ProVoice We offer 24 hour ProVoice support, (where remote diagnostics has been installed), for recording calls and complete extension matching failure.
VoxPro We offer 24 hour VoxPro support, (where remote diagnostics has been installed), for assistance with answering calls, message taking, transferring calls and message retrieval.
We regret that we are unable to provide out of hours cover for general re-programming of call flow or notification, setting up extensions, data interpretation or detailed investigations. However, customers with 24 hour cover leaving a message of this nature in the mailbox can be assured of a priority service once business re-opens.
For further information, please contact our Service Renewals Team on 0870 2020 24 7 Option 5. Telephone calls to our Technical Support team may be recorded or monitored for training purposes.
- How to log an out of hours support call
Information on logging an out of hours support call. - Learn more about Support from Oak
On site, by phone and online, we've got you covered. - Review our comprehensive Service Levels
Find out which options are right for you.
