Report is an advanced call reporting solution for businesses of any size which includes both call logging and intelligent wallboard display.
It is always important to manage and control any business expenditure.
Answering calls in a timely fashion helps with retention and increases business.
Stay informed by making live call stats available on large screen displays.
Highlight exceptional calls immediately so any fraud costs can be minimised.
Monitoring line usage allows for the correct number of lines to be determined.
Active Directory Integration
Simplify user log-in procedures with active directory integration.
We offer a complete Call Logging solution, with all the advanced reporting features you'd expect and more!
Introducing Report Call Logging
Report is an advanced call reporting solution for businesses and call centres of any size. From standard call logging through to realtime call centre reporting together with intelligent wallboard display, Report meets and exceeds your reporting needs.
Report can increase customer satisfaction by helping you ensure that all calls are answered quickly and directed to the correct department first time.
See an immediate reduction in business costs of up to 15%.
Answer telephone calls quickly and handle them effectively.
Ensure increased levels of telesales are being made to drive new sales.
Work with staff to develop their telephone and telesales techniques.
You need the right reporting solution to get the best from your ongoing investment in staff & telecoms.
Our Call Reporting Solutions
We offer two product ranges, one called Advance and one called Evolve. Advance is the multi-award winning communications management solution for any business. Evolve is the new realtime communications management solution for formal and informal call centres, and for sophisticated realtime business applications. Choose the perfect option for your business or call centre.
The award winning Advance Report software is able to collect information about calls from any telephone system. It uses the call logging output from the telephone system, processes it and stores it for later reporting.
Why choose Advance Report?
- Comprehensive range of reports for cost control, response and traffic measurement
- Powerful business wallboard
- Fraud detection
- Scheduled reports
The new Evolve Report software is able to collect information in realtime on selected telephone systems. It uses the realtime CTI (Computer Telephony Integration) connection to the telephone system, processes it immediately for realtime reporting, then stores it for later reporting.
Why choose Evolve Report?
- Comprehensive range of realtime reports for agents and hunt groups
- Realtime business and call centre wallboard
- Realtime fraud detection
- Scheduled reports
- Realtime dashboard view
- Cradle to grave reporting
Benefits of Call Logging
Call Logging will enable you to manage & improve the use of telecoms throughout your business by delivering a wide range of reports, showing you what is going on within your business. Find out more
100% Free Trial Available
Don’t just take our word for it, if you’d like to try ReportX today you can download our free 30 day trial version. It’s quick and simply so install so you’ll be up and running in no time. Find out more
We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more
What Customers Are Saying
“Oak offer an excellent range of call monitoring solutions perfect for their market. As an Engineer, Oak's support is fantastic and their products just work!”
“customer service is outstanding.”
Featured Case Study
London based property investment company Athena Advisors were concerned over two key aspects of their operation that impacted upon both their productivity & profitability. Read the case study
How to buy - If you'd like to be put in touch with your nearest Oak Telecom ReportX reseller, GET IN TOUCH!