A lot has changed since 1985, but our mission to provide leading telecoms solutions, whilst maintaining first rate customer service and support certainly hasn’t. We remain committed to helping you, work smarter.

29 Years and Still Going Strong

Oak started as primarily a Call Management Solutions provider. The company proceeded to grow, propelled forward by its reputation for pioneering and cost effective solutions. Oak was to change the industry again in the mid-nineties by introducing Windows™ based solutions, a first in the UK.

Today, with over 50 staff employed in the UK, Oak are SME market leaders in Call Logging, Call Recording, CTI and Wallboard, with over 20,000 systems installed in the UK alone. The company continues to provide cutting edge solutions, imitated, but never bettered.

Truly International

Oak Innovation Limited through its international arm, Oak Systems International, is proud to be able to bring our unique solutions and leading customer service and support offerings to the world stage. For more information about Oak SI as well as our many international partners, please visit oaksi.com

Getting Mobile Call Recording RightWith the FSA requirement date for call recording of mobiles just around the corner, Comms Business talks to Oak Telecom and Voxsmart about how they have teamed up to provide a solution that works! Read More
Beginners Guide to Communications ManagementCommunications Management, which includes Call Reporting, is not a new concept, yet one that many people have never explored to its full potential. Today Communications Management can deliver significant business benefits, irrespective of business size or industry sector. Read More
Beginners Guide to Call RecordingThe market for Call Recording is growing at a double digit rate and there are three principal reasons for this. Read More
recordX receives a well-deserved Award!It's official, recordX Call Recording has been awarded the "Most Innovative Channel Software" award at the 2011 Comms Business Awards, the telecoms industry most acclaimed, credible and well supported awards. Read More
Call Recording RegulationsCall Recording regulations are changing all the time; with recordX from Oak you can always be safe in the knowledge that your business is fully compliant. Read More

For all the latest news, updates and features from Oak Innovation, don't forget to check out the News Centre

Meet The Team








“Our team has a wealth of experience to draw on and are committed to helping build a business our people want to work for, as well as one which our customers are glad they buy from.”

Our Products

Whether you’re looking for state of the art Call Recording, Call Logging & Reporting, or looking to add CTI Integration to your existing systems, Oak Innovation has you covered. We are also pleased to be able to offer a complete Unified Communications package from AVST. For more information about any of our products, visit the Product Hub

We're Award Winners!

At the Comms Business Awards 2013, we were extremely honoured to win in the ‘On Premise Software Application’ category, for our Patient Connect pioneering Contact Management solution. Despite tough economic conditions, we have continued to invest heavily in research and development to bring you the best products & solutions possible.

ISO Quality Accredited

ISO 9001:2008 is the International Standard for Quality Management Systems. It provides us with a set of guiding principles that ensure a common sense approach to the management of business activities to consistently achieve higher customer satisfaction. Oak has been registered since 2001 and has consistently achieved a 100% rating.

We're extremely proud to have provided solutions to some of the worlds best known companies, including BBC, BMW, British Airways, Mercedes Benz, Motorola, MTV, Nokia and Samsung.

The Latest From Oak

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What Customers Are Saying

“customer service is outstanding.”
— Tim, Bertrams
“In addition to its products, the service is excellent.”

Featured Case Study

Featured Case study image

When ambitious, Brighton based Telecommunications Services firm Focus Group needed to upgrade their Call Management and Call Recording systems, they came to Oak. Read the case study

If you have any questions or would like to talk to Oak about your requirements, GET IN TOUCH!