connectX - Application Integration
Connect recognises who’s calling and uses this information to search through your database or application to find the matching contact. It will then screen-pop the contact details all before the caller has been answered. Connect integrates with a large number of databases and applications to ensure that it works for your business. Connect also works with outbound calls to dial clients automatically.
- Reduce Costs
Call handling time is reduced because you have all their details to hand and don’t need to ask for them again
- Improve Service
By knowing who the caller is before answering the call you can offer a more personalised service
- Increase Sales
Telephone calls can be made automatically from your database or application thus speeding up connection and avoiding mis-dialing
- Improve Productivity
By opening your application or database on the correct screen, you can enter notes right away without losing seconds finding the correct screen or tab to use
- Share
If a call is transferred, all the caller’s details are shared with the next person