ConnectX is a powerful integration tool that brings together business and telecoms data.

CRM Integration

Integrate with your CRM system or business database.

Preview Caller

See who’s calling before answering so your greeting can be more personal.

Screen Pop

Open and display a customer’s database record ready for review or input.

Call Handling

Answer and transfer calls fast using your screen and keyboard.

Add Notes

Add important notes to a customer record during the conversation.

Label Calls

Associate a policy number or customer reference with a call recording.

ConnectX offers a complete CTI solution, with all the advanced features you'd expect and much more!

Introducing ConnectX Application Integration

ConnectX recognises who's calling and uses this information to search through your database or application to find the right contact. It will then screen-pop the contact all before the call has been answered. ConnectX integrates with a large number of databases and applications to ensure that it works for your business. ConnectX also works with outbound calls to dial clients automatically.

Reduce Costs

Call handling time is reduced because you have the caller’s details to hand and don’t need to ask for them again.

Improve Service

By knowing who the caller is before answering the call you can offer a more personalised service.

Increase Sales

Calls can be made automatically from your database or application, speeding up connection and avoiding mis-dialling.

Improve Productivity

Automatically open your application or database and enter important notes without losing valuable seconds.

Trusted By The Best

Get The Brochure

Download the latest ConnectX brochure

Download PDF

ConnectX improves communications performance and enables you to deliver superior customer service

Like to know more?

Benefits of CTI

Computer Telephony Integration brings together business and telecoms data in real-time and uses it to speed up call handling, improving the quality of service offered to customers. Find out more

ConnectX + Call Recording

Add Record to provide a comprehensive call recording solution that's integrated with your business and your customers. Together they provide the complete customer service solution. Find out more

ConnectX Support

We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more

Latest CTI News

  • Oak brings powerful CRM to small bu...

    Mar 02nd 2011 Read more

  • Nortel bundle for SMBs

    Dec 12th 2008 Read more

  • Oak's SmartApplications receive Nor...

    Oct 29th 2007 Read more

  • Oak Strikes GoldMine

    Feb 20th 2006 Read more

What Customers Are Saying

“customer service is outstanding - we can always rely on you”
— Christina Dakin, ASD metal services
“Our customers love your CTI products and so do we!”
— Clason Jones, Dezrez

Featured Case Study

Featured Case study image

London based property investment company Athena Advisors were concerned over two key aspects of their operation that impacted upon both their productivity & profitability. Read the case study

How to buy - If you'd like to be put in touch with your nearest Oak Telecom ConnectX reseller, GET IN TOUCH!