ConnectX is a powerful CRM integration tool that brings together business and telecoms data.
Integrate with your CRM system or business database.
See who’s calling before answering so your greeting can be more personal.
Open and display a customer’s database record ready for review or input.
Answer and transfer calls fast using your screen and keyboard.
Add important notes to a customer record during the conversation.
Associate a policy number or customer reference with a call recording.
We offer a complete CRM Integration solution, with all the advanced features you'd expect and much more!
Introducing ConnectX CRM Integration
ConnectX is a powerful integration tool that brings together business and telecoms data in realtime and uses it to speed up call handling and to improve the quality of service offered to customers. Integrate recognises who’s calling and uses this information to search through your database or application to find the matching contact. It will then screen pop all the contact details before the caller has been answered.
Call handling time is reduced because you have the caller’s details to hand and don’t need to ask for them again.
By knowing who the caller is before answering the call you can offer a more personalised service.
Calls can be made automatically from your database or application, speeding up connection and avoiding mis-dialling.
Automatically open your application or database and enter important notes without losing valuable seconds.
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ConnectX improves communications performance and enables you to deliver superior customer service.
Benefits of Integration
Computer Telephony Integration brings together business and telecoms data in real-time and uses it to speed up call handling, improving the quality of service offered to customers. Find out more
+ Call Recording
Add Record to provide a comprehensive call recording solution that's integrated with your business and your customers. Together they provide the complete customer service solution. Find out more
We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more
What Customers Are Saying
“Always deliver what they promise and operate with speed and efficiency at all times. Also you make your customers feel valued.”
“Winning combination of easy to use software and good customer service.”
Featured Case Study
When ambitious, Brighton based Telecommunications Services firm Focus Group needed to upgrade their Call Management and Call Recording systems, they came to Oak. Read the case study
How to buy - If you'd like to be put in touch with your nearest Oak Innovation ConnectX reseller, GET IN TOUCH!