ConnectX is a powerful CRM integration tool that brings together business and telecoms data.

CRM Integration

Integrate with your CRM system or business database.

Preview Caller

See who’s calling before answering so your greeting can be more personal.

Screen Pop

Open and display a customer’s database record ready for review or input.

Call Handling

Answer and transfer calls fast using your screen and keyboard.

Add Notes

Add important notes to a customer record during the conversation.

Label Calls

Associate a policy number or customer reference with a call recording.

We offer a complete CRM Integration solution, with all the advanced features you'd expect and much more!

Introducing ConnectX CRM Integration

ConnectX is a powerful integration tool that brings together business and telecoms data in realtime and uses it to speed up call handling and to improve the quality of service offered to customers. Integrate recognises who’s calling and uses this information to search through your database or application to find the matching contact. It will then screen pop all the contact details before the caller has been answered.

Reduce Costs

Call handling time is reduced because you have the caller’s details to hand and don’t need to ask for them again.

Improve Service

By knowing who the caller is before answering the call you can offer a more personalised service.

Increase Sales

Calls can be made automatically from your database or application, speeding up connection and avoiding mis-dialling.

Improve Productivity

Automatically open your application or database and enter important notes without losing valuable seconds.

Trusted By The Best

Get The Brochure

Download the latest Integrate brochure

Download PDF

ConnectX improves communications performance and enables you to deliver superior customer service.

Like to know more?

Benefits of Integration

Computer Telephony Integration brings together business and telecoms data in real-time and uses it to speed up call handling, improving the quality of service offered to customers. Find out more

+ Call Recording

Add Record to provide a comprehensive call recording solution that's integrated with your business and your customers. Together they provide the complete customer service solution. Find out more

ConnectX Support

We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more

Latest CTI News

  • Oak brings powerful CRM to small bu...

    Mar 02nd 2011 Read more

  • Nortel bundle for SMBs

    Dec 12th 2008 Read more

  • Oak's SmartApplications receive Nor...

    Oct 29th 2007 Read more

  • Oak Strikes GoldMine

    Feb 20th 2006 Read more

What Customers Are Saying

“customer service is outstanding - we can always rely on you”
— Christina Dakin, ASD metal services
“Suppliers of our awesome Smart Connect system. ”
— Sarah, Construct Recruitment

Featured Case Study

Featured Case study image

When ambitious, Brighton based Telecommunications Services firm Focus Group needed to upgrade their Call Management and Call Recording systems, they came to Oak. Read the case study

How to buy - If you'd like to be put in touch with your nearest Oak Innovation ConnectX reseller, GET IN TOUCH!