Comprehensive Reporting

Report in real-time, and over time, to better manage activity in your business.

Wallboard Display

See at a glance how an agent and the contact centre are performing.

Agent/Call Evaluation

Ensure you deliver the best possible levels of customer service.

Secure Access

Determine who can access which parts of call information to protect privacy.

Alarm/Fraud Detection

Highlight exceptional calls immediately so any fraud costs can be minimised.

Control Agents, Queues, Calls

We support many options to allow you to mask certain credit card details.

Evolve offers complete Contact Centre Reporting, with all the advanced Real-time features you'd expect and more!

Introducing Evolve Real-time Call Reporting

Evolve is the next generation call reporting and management solution for formal and informal contact centres. Powered by our award-winning Oak Communications Platform (OCP), Evolve features real-time, interactive reporting and evaluation tools for in-depth business analysis, and greater control over your call handling. Each system is customised according to your specifications for a solution that perfectly matches your business needs.

Reduce Costs

See an immediate reduction in business costs of up to 15%.

Retain Customers

Answer telephone calls quickly and handle them effectively.

Increase Sales

Ensure increased levels of telesales are being made to drive new sales.

Improve Performance

Work with staff to develop their telephone and telesales techniques.

Trusted By The Best

Best Call Management Solution

Comms National Awards 2014 Winner

Benefits of Call Reporting

Oak’s next generation call reporting solution, Evolve, puts fresh insight and power back into contact centre management. Find out more

FCA & PCI DSS Compliance

Our products meet the regulatory requirements defined by the FCA and other regulatory bodies. They are updated regularly to ensure that they continue to meet new regulations. Find out more

Evolve Support

We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more

Latest Call Recording News

  • Oak Evolve Now Rated Avaya Complian...

    Jan 26th 2017 Read more

  • Evolve Solution for Contact Centres...

    Aug 13th 2015 Read more

  • EVOLVE: Releasing the potential of ...

    Jul 10th 2015 Read more

  • Communications Management Works!

    Oct 24th 2011 Read more

What Customers Are Saying

“Oak provides user-friendly, reliable telephone technology.”
— Hilary Barden, England Marketing
“Simple to use reporting, essential applications, great support for Cisco UC products!”
— Patrick Tarbit, Cisco

Featured Case Study

Featured Case study image

When Gardiner Bros and Footsure sister companies wanted a call reporting and analytics solution to improve their customer service levels, they came to Oak. Read the case study

How to buy - If you'd like to be put in touch with your nearest Oak Innovation reseller, GET IN TOUCH!