Oak's Managing Director, David Rands, commented, "To many companies in the Voice and Data Industry the very mention of ISO conjures up memories of the bad old days when you were forced to register to be in business! In these more liberal times it is difficult to believe that in the mid 1980s you were prohibited from servicing your Customer's switch unless you were registered to the old BS5750 standard. This standard read more like a heavy industry production manual, was paperwork orientated and rarely if ever mentioned the Customer.
ISO 9001:2000 is by comparison, a breath of fresh air. We find the new standard very much Customer focussed with the overall objectives set firmly upon meeting Customer expectations with continuous business and system improvement. The process model for the standard exhibits good management practice with Customer feedback and decisions based on proper data analysis."
Oak aims to achieve total Customer satisfaction by providing a service that meets or exceeds Customer expectations and by continuously improving the quality management system.