June 03rd, 2013 12:17pm | ISO, Oak Telecom,

With so much choice and competition out there, we know you want a company with products and services you can trust; from first class software design, delivery and installation to full training and support. This is why we are proud to be fully ISO accredited since 2000 and, with a 100% rating in 2013, we can claim to be truly top of our class by independent standards.

The Gold Standard

ISO 9001 is the most widely used and recognised Quality Management Standard (QMS) in the world, certifying 1.1million businesses in 187 countries.

Its common sense approach to customer-focused management means that, in a nutshell, it provides the basis for effective processes and effective people to deliver an effective product or service time after time.

ISO 9001:2008 demonstrates a commitment to the highest standards of quality and customer satisfaction and compliance with statutory regulations, built around the eight universal management principles of:

  • Customer Focus
  • Leadership
  • People involvement
  • Ensured process approach
  • Systematic management approach
  • Continual improvement
  • Fact-based decision-making
  • Mutually beneficial supplier relationships

Good For Us...

At Oak, ISO Accreditation helps us to be the best we can be. Our aim is to continually deliver the high quality, innovative products and services which our customers need. This means that management protocol is a top priority, ensuring that every product and every team member performs.

In line with ISO requirements, we regularly monitor all aspects of the business; reassessing processes and operational efficiency, improving products in line with customer and team feedback, supporting and training staff, effectively managing risk through close monitoring, and ensuring compliance with regulatory requirements, such as defined by the FSA and Ofcom.

The benefits are manifold: customer and team satisfaction levels go up, operational costs go down, products and services improve, and new customers are won over.

... And Great for You

If a picture paints a thousand words, then an independent quality mark from a globally recognised industry standard tells you all you need to know about us. ISO Accreditation is so well regarded that some of our most valued customers, such as the NHS, won’t consider buying products without it.

When you choose Oak, you can be confident that you are choosing well-designed, well-tested products, with over 20,000 systems successfully installed and developed in partnership with resellers across almost three decades.

When you choose Oak, you choose a telecom solution which very quickly offers a great return on investment.

When you choose Oak, you choose a company with effective admin and technical support, including installation, maintenance and upgrade services.

When you choose Oak, you choose complete sales and marketing support, including marketing materials, demos and webinars to our dedicated field sales team and high visibility marketing in the trade press and at events.

When you choose Oak, you get what you want.

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