Getting Mobile Call Recording RightWith the FSA requirement date for call recording of mobiles just around the corner, Comms Business talks to Oak Telecom and Voxsmart about how they have teamed up to provide a solution that works! Read More
Beginners Guide to Communications ManagementCommunications Management, which includes Call Reporting, is not a new concept, yet one that many people have never explored to its full potential. Today Communications Management can deliver significant business benefits, irrespective of business size or industry sector. Read More
Beginners Guide to Call RecordingThe market for Call Recording is growing at a double digit rate and there are three principal reasons for this. Read More
recordX receives a well-deserved Award!It's official, recordX Call Recording has been awarded the "Most Innovative Channel Software" award at the 2011 Comms Business Awards, the telecoms industry most acclaimed, credible and well supported awards. Read More
Call Recording RegulationsCall Recording regulations are changing all the time; with recordX from Oak you can always be safe in the knowledge that your business is fully compliant. Read More
Digital Transformation Blog 02: Nothing Stands Still in Business

Enterprises across the globe face many challenges on a day to day basis and earlier we outlined how many organisations are reacting to the threat posed by 'disruptors' emerging in their own sector by undertaking a Digital Transformation (DX).

Customer Experience - Managing distributed call centres

Find out how to manage your distributed call centre more effectively.

An introduction to Digital Transformation

The latest technological, collaborative and customer-centric strategies may sound simple, but their implications are significant: Oak examines the impact of DX.

Customer Experience - It's good to talk

Find out why the role of voice is even more critical in an online world

Quick Guide - Customer Relationship Management (CRM) Integration

Support transformation by connecting technology to simplify workflow and improve customer experience. Customer data is bought alive through telephony integration.

GDPR Blog 09: Wrap up

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

GDPR Blog 08: What's Cooking?

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

GDPR Blog 07: Breach Notifications

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

Merry Christmas - From Everyone at Oak

We've loved working with you this year and will be in touch soon with our exciting plans for 2018.

GDPR Blog 06: Consent - What has changed from the DPA?

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

GDPR Blog 05: GDPR - What happens if you don't comply?

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

GDPR Blog 04: GDPR - So, what should you be doing now?

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

Page 1 of 11 Next