Oak's Continued Quality Drive

February 20th, 2006 12:00am | ISO

Oak have just been awarded the latest ISO9001:2000 standard, as an upgrade to their existing quality accreditation. The registration is an International Quality Standard, which is governed by NQA (National Quality Assurance).

The latest accreditation covers the Poole Customer Service Centre (Chesham Head Office having already been successful a few months prior), making the registration Company wide. Oak are one of the first software companies to be awarded the new standard and the current pass rate for companies upgrading from the old ISO 9002 standard (which becomes obsolete at the end of this year) is currently only around 20%.

Oak's Managing Director, David Rands, commented, "To many companies in the Voice and Data Industry the very mention of ISO conjures up memories of the bad old days when you were forced to register to be in business! In these more liberal times it is difficult to believe that in the mid 1980s you were prohibited from servicing your Customer's switch unless you were registered to the old BS5750 standard. This standard read more like a heavy industry production manual, was paperwork orientated and rarely if ever mentioned the Customer.

ISO 9001:2000 is by comparison, a breath of fresh air. We find the new standard very much Customer focussed with the overall objectives set firmly upon meeting Customer expectations with continuous business and system improvement. The process model for the standard exhibits good management practice with Customer feedback and decisions based on proper data analysis."

Oak aims to achieve total Customer satisfaction by providing a service that meets or exceeds Customer expectations and by continuously improving the quality management system.