Oak Innovation has launched PaymentAssist, an intelligent cloud IVR payment system that helps contact centres securely process card payments in line with PCI DSS regulations.
With GDPR going live on 25th May 2018, organisations are reviewing customer data management procedures.
Hosted telephony providers NTA and call recording experts Oak Innovation are working together to provide fully compliant on-premise call recording for NTA customers.
The FCA has announced plans to extend regulatory call recording to financial advisors.
In this educational piece, we look at what the law says regarding call recording and financial transactions and how Oak's solutions can help you tick the right boxes.
With the FSA requirement date for call recording of mobiles just around the corner, Comms Business talks to Oak Telecom and Voxsmart about how they have teamed up to provide a solution that works!
The market for Call Recording is growing at a double digit rate and there are three principal reasons for this.
Demand for call recording solutions is set to explode in 2011 as regulatory compliance issues extends to mobiles and the recording of all business calls is seen as a pre-requisite in improving efficiencies and customer service.
Call Recording regulations are changing all the time; with recordX from Oak you can always be safe in the knowledge that your business is fully compliant.
Comms Business Magazine talks to Phil Reynolds, Joint CEO at Oak Telecom, about compliance and the key issues surrounding call recording in an IP environment.
Oak aiOffice Achieves Avaya Developer Connection Programme Award