Getting Mobile Call Recording RightWith the FSA requirement date for call recording of mobiles just around the corner, Comms Business talks to Oak Telecom and Voxsmart about how they have teamed up to provide a solution that works! Read More
Beginners Guide to Communications ManagementCommunications Management, which includes Call Reporting, is not a new concept, yet one that many people have never explored to its full potential. Today Communications Management can deliver significant business benefits, irrespective of business size or industry sector. Read More
Beginners Guide to Call RecordingThe market for Call Recording is growing at a double digit rate and there are three principal reasons for this. Read More
recordX receives a well-deserved Award!It's official, recordX Call Recording has been awarded the "Most Innovative Channel Software" award at the 2011 Comms Business Awards, the telecoms industry most acclaimed, credible and well supported awards. Read More
Call Recording RegulationsCall Recording regulations are changing all the time; with recordX from Oak you can always be safe in the knowledge that your business is fully compliant. Read More
Oak Invests In High Level Qualifications For Technical Support Team

Oak is rolling out a new IT training programme for its technical support team this month as part of the company’s commitment to ongoing personal development and unrivalled customer service.

Jul 08th 2016, Read More

Oak Scores Another 100% ISO Rating

Oak has done it again, achieving our fifth consecutive 100% score in the ISO 9001:2008 assessment this month.

Apr 18th 2016, Read More

New Season, New Name

Oak Telecom becomes Oak Innovation Limited

Feb 17th 2016, Read More

OAK Acquires Adaptive Suite from New Media Software Ltd

Oak has this month announced the acquisition of the Adaptive business from New Media Software Ltd. (NMS). Oak has been in negotiations with NMS since Adaptive was put on the market in December, finalising the purchase earlier this week.

Feb 02nd 2016, Read More

Christmas Opening Hours

Oak's offices will be closed from the afternoon of Thursday 24th December 2015 and will re-open on Monday 4th January 2016.

Dec 08th 2015, Read More

A Beginner's Guide to Call Recording - 2015

Our no nonsense introduction to the features and benefits of call recording, and finding the right call recorder for your business.

Sep 17th 2015, Read More

Awards are Serious Business!

Joint-CEOs Phil Reynolds and James Emm discuss the importance of producing award-winning solutions and what's next in store from Oak

Aug 13th 2015, Read More

Evolve Solution for Contact Centres Wins 2015 Comms Business Award

Oak are delighted to announce that Evolve, our real-time contact centre reporting solution, has achieved national recognition once again, this time at the 2015 Comms Business Awards.

Aug 13th 2015, Read More

Feet on the Ground, Head in the Cloud: Oak delivers Low-cost Skype for Business

Oak Telecom continues its expansion into new markets this month with the launch of BusinessConnect. The innovative integration solution enables businesses to deploy Skype for Business (formally Lync) voice and collaboration features, without the need to dramatically upgrade their current PBX system.

Jul 31st 2015, Read More

EVOLVE: Releasing the potential of Contact Centres

How Oak's next generation call reporting solution puts fresh insight and power back into contact centre management.

Jul 10th 2015, Read More

Oak Achieves 100% ISO Rating, Again!

We are proud to announce that Oak has again achieved a 100% rating in our ISO 9001:2008 accreditation this month, recognising our commitment to the highest standards of product delivery, systems management, and customer care.

Apr 15th 2015, Read More

A Beginner's Guide to Customer Relationship Management & CRM Integration

This educational piece looks at what a CRM system is and its benefits to a business, as well as how Oak's Integrate solutions have been designed to help you get even more from yours.

Mar 12th 2015, Read More

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