Getting Mobile Call Recording RightWith the FSA requirement date for call recording of mobiles just around the corner, Comms Business talks to Oak Telecom and Voxsmart about how they have teamed up to provide a solution that works! Read More
Beginners Guide to Communications ManagementCommunications Management, which includes Call Reporting, is not a new concept, yet one that many people have never explored to its full potential. Today Communications Management can deliver significant business benefits, irrespective of business size or industry sector. Read More
Beginners Guide to Call RecordingThe market for Call Recording is growing at a double digit rate and there are three principal reasons for this. Read More
recordX receives a well-deserved Award!It's official, recordX Call Recording has been awarded the "Most Innovative Channel Software" award at the 2011 Comms Business Awards, the telecoms industry most acclaimed, credible and well supported awards. Read More
Call Recording RegulationsCall Recording regulations are changing all the time; with recordX from Oak you can always be safe in the knowledge that your business is fully compliant. Read More
5 ways that call reporting is transforming contact centres

With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry.

Oak Expands Reseller Sales Opportunities with New Appointments

Oak Innovation has made two key appointments and announced an expansion of their channel sales team that are designed to increase sales opportunities for their channel partners with new applications for new and existing markets.

Simon Colledge Appointed Oak Head of Sales As James Takes On New Partnership Role

Oak has announced two strategic leadership appointments this week to further consolidate the company’s position as a mid-market player.

Oak Appoints New Voice Processing Director

Due to Oak's continued expansion into ever more sophisticated voice and data recording solutions, the company is pleased to announce the promotion of Richard Garel-Jones to Voice Processing Director.

NTA and Oak Collaborate On PCI and FCA Compliant Recording Solution

Hosted telephony providers NTA and call recording experts Oak Innovation are working together to provide fully compliant on-premise call recording for NTA customers.

Oak Evolve Now Rated Avaya Compliant

Evolve real-time call reporting & performance analytics application is compatible with the Avaya IP Office Platform

Christmas Opening Hours

Thank you for choosing Oak. We've loved working with you this year, and look forward to assisting you further in 2017.

Financial Advisors To Record Calls Under New FCA Rules

The FCA has announced plans to extend regulatory call recording to financial advisors.

Oak Invests In High Level Qualifications For Technical Support Team

Oak is rolling out a new IT training programme for its technical support team this month as part of the company's commitment to ongoing personal development and unrivalled customer service.

Oak Scores Another 100% ISO Rating

Oak has done it again, achieving our fifth consecutive 100% score in the ISO 9001:2008 assessment this month.

New Season, New Name

Oak Telecom becomes Oak Innovation Limited

OAK Acquires Adaptive Suite from New Media Software Ltd

Oak has this month announced the acquisition of the Adaptive business from New Media Software Ltd. (NMS). Oak has been in negotiations with NMS since Adaptive was put on the market in December, finalising the purchase earlier this week.

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