available service levels
Oak offers a range of Service Level Agreements to suit each individual customer’s needs; from our prestigious Level 5 down to entry Level 1. There is an ideal Service Level Agreement for everybody! May we recommend that you scan through the various Service Options and choose the one most appropriate to your Company’s needs. On selected products we are now pleased to be able to offer, available from Level 3, round the clock telephone & remote diagnostics support (hardware permitting). Call 0845 1362 625 to find out more.
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Specifications are subject to change without notice. All prices are excluding VAT. E.& O.E. Business Centres supported on a minimum Level 4. |
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| Newsletter Receive regular & up-to-date information about your product through regular newsletters |
Yes | Yes | Yes | Yes | Yes |
| Secure Web Access for Tech Support Gain immediate access to the Oak Telecom website for the latest product & technical information |
Yes | Yes | Yes | Yes | Yes |
| Technical Support Obtain a fast response to your technical queries by telephone, fax, email & from our website |
14 day Telephone Support(or Support installation) | 5 Credits | 10 Credits | 15 Credits | Unlimited Credits |
| Remote Diagnostics Analysis Add remote diagnostics to allow us immediate access to your system from our Customer Services Centre, to resolve your queries quicker. For details of Remote Diagnostics equipment, contact your Oak Re-seller |
Yes | Yes | Yes | ||
| Extended Warranty Receive an extended warranty on your system, including replacement parts. In the case of a faulty unit, you will be asked to carry out certain checks before returning it to us for repair or replacement |
Yes | Yes | |||
| Training/Service/Health Check Get the most from your software through half a day’s on-site training & re-training for new & existing staff. Similarly, the visit can be used for service & support or, alternatively, let us review the best & most effective means of maximising your system to its full potential with an annual health check |
1 included |