available service levels
Oak offers a range of Service Level Agreements to suit each individual customer’s needs; from our prestigious Level 5 down to entry Level 1. There is an ideal Service Level Agreement for everybody! May we recommend that you scan through the various Service Options and choose the one most appropriate to your Company’s needs. On selected products we are now pleased to be able to offer, available from Level 3, round the clock telephone & remote diagnostics support (hardware permitting). Call 0845 1362 625 to find out more.
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Specifications are subject to change without notice. All prices are excluding VAT. E.& O.E. Business Centres supported on a minimum Level 4. |
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| Newsletter Receive up-to-date information about your product through regular newsletters |
Yes | Yes | Yes | Yes | Yes |
| Secure Website Access for Technical Support Gain immediate access to the Oak website for the latest product and technical information |
Yes | Yes | Yes | Yes | Yes |
| Technical Support (credits) Obtain a fast response to your technical queries by telephone, fax, email and from our website |
14 days | 5 | 10 | 15 | unlimited |
| Remote Programming Add the remote programming facility to your system for our Technical Support Agents to perform general configuration work or to reconfigure your auto–attendent, add mailboxes, set up email boxes etc, without the need for a telephone engineer’s visit |
Yes | Yes | Yes | ||
| Extended Warranty Receive an extended warranty on your system, including replacement parts. In the case of a faulty unit, you will be asked to carry out certain checks before returning it to us for repair or replacement |
Yes | Yes | |||
| Training/Service/Health Check Get the most from your software through half a day’s on-site training and re-training for new and existing staff. Similarly, the visit can be used for service and support or, alternatively, let us review the best and most effective means of maximising your system to its full potential with an annual Health Check |
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