To get the most from your system, we offer a range of Service Level Agreements to suit your needs, from an entry level 1 Agreement, right through to our prestigious Level 5 Service Option. There is an ideal Service Level Agreement for everybody.
Experienced Technicians just a phone call away. Engineers to your site if necessary. Onsite reviews to ensure you your Oak product is used effectively within your business. Access to our online product Knowledgebase. Your software is kept at the very latest release level. You have access to our Technical Help Desk. Currently some 70% of problems are fixed within minutes of your call. Comprehensive Network Tariff and Switch Translator service. Re-installation support – Customers often change their PCs, networks or location. Training and Re-training is available at our Peterborough training centre. Remote access to provide quick resolution of problems. You decide which Service Level suits your business needs - whether you require support from our website or a site visit from and Oak Engineer - an annual contract will help you get the most from your system. Call our Service Renewals Team to discuss the benefits of Oak support, start an annual contract or even upgrade your existing support to a higher level.
Call 0845 1362 62 5
Email customer.service@oak.co.uk