We employ a team of highly trained and experienced Technical Support staff based at our headquaters in Poole, Dorset. The team's main objective is to provide technical solutions to users queries depending on the individual Service Level taken out by the customer. We do so in an efficient and professional manner and we pride ourselves on our average wait time of only two minutes. All our technical support staff are fully trained on Microsoft Windows™ operating systems. We also employ a team of highly skilled engineers to install and configure your system on site, for total satisfaction.
Due to popular demand, Oak are pleased to announce the introduction of a 24 Hour Support module to complement their existing Service Level Agreements.
As well as supporting our customers by phone, fax, email and onsite, we also aim to provide comprehensive online support via our web site. Registered users are able to access our advanced product knowledgebase, where they can browse a wide variety of support topics, written by our technical support staff and development team.
Call 0845 1362 62 5
Email support@oak.co.uk
Oak has further developed it's support service with the introduction of LogMeIn. Brought to you by LogMeIn, Inc.; providers of industry-proven and leading remote support solutions since 1999, LogMeIn Rescue is a web-based, on-demand remote support solution that provides temporary, permission-based access to remote PCs for faster, more efficient incident resolution that yields higher customer satisfaction levels
LogMeIn Rescue enables real-time remote control of a customer’s computer – anywhere in the world with an Internet connection, without being blocked by corporate firewalls or requiring administrative rights to install software on the remote PC. No previous relationship with the system is required, but permission from the end user is – LogMeIn Rescue is specifically designed for “attended” support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents more quickly, thus reducing overall support costs and delivering higher levels of service.
More information about 24 hour support and Oak's service levels is available using the links below.