Our Values

Innovation is at Our Core

We combine technical knowhow and creative flair in products anyone can use. We ground big ideas in real solutions, allowing businesses to do what they couldn’t before or do it better.

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We Put Our Customers First

We take time to understand your needs to ensure you have the right solution for you. We’re known for our friendly yet highly professional staff who are always willing to go the extra mile.

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Our Story

Oak’s roots stretch back to a ‘posh shed in Buckinghamshire’ in the mid-eighties, when call management was in its infancy. ‘Acorn Computer Systems’, as we were then, developed bolt-on call-logging systems that provided basic but valuable financial data about the length and location of outbound calls.

In the wake of early success, we changed our name to Oak, and with that birthed a commitment to innovation, resilience, usability and partnerships that has stood the test of time.

Today, we put more resources than ever into research and development, and offer a tailored approach that meets the complex and diverse needs of multi-channel businesses.

We operate across the globe, with offices in the UK and Canada.

Our Team

James Emm
Director of Strategic Partnerships

“Strong partnerships with manufacturers and resellers is crucial in today’s marketplace, with customers demanding flexibility, interoperability and high performance across their systems. Along with Oak’s account management team, I work hard to support our partners and their customers, taking feedback on board to ensure our products and services constantly exceed expectations. Out of the office, I am actively involved in Christian charity work, enjoy playing golf, and watch as many Cherries games as I can get to!”

Phillip Reynolds
Chief Technology Officer

“As one of the founding members of Oak, I’ve more than 30 years’ experience designing, building and marketing solutions that improve communications. My aim is to see businesses reach their potential, so I focus on creating easy-to-use, innovative products that tackle operational inefficiencies and support service goals across a range of sectors. Oak is a family business, so I regularly see my kids in the office as well as out of it! I also spend much of my free time indulging my passion for classic cars.”

Adam Bardsley
Managing Director

“Great products need a great company behind them: a business where people thrive, confident in the service they provide, and where customers get the results they need. I manage the support, operations and engineering teams at Oak to ensure every job is done to the highest ISO9001:2015 standard, developing our training and support provision so our customers are confident in their purchase. In my own time, I enjoy endurance sports, including iron-man competitions. As a family we foster young people and I am a voluntary mentor for social services.”

Richard Garel-Jones
Director of Voice Processing

“Call recording technology is behind Oak’s best-selling products, and I’m pleased to be taking that expertise to inform an exciting new generation of communication management tools. I work closely with technology partners, resellers and end-users, as well as our development team, to deliver the right solutions for every customer, drawing on my 18 years’ experience as an engineer, account manager and product manager. At home, my young family keeps me busy, and when I have any spare time I enjoy running and swimming. Should the wind be blowing, you’ll likely find me out windsurfing somewhere along the south coast.”


Wherever you are in the UK, there’s an Oak account manager dedicated to you. A customer-focused and hard-working team, we work closely with our reseller partners to deliver the right product, training and support package for you. Whether you want an informal chat on the phone or a face-to-face meeting to discuss our products and services, we’re by your side from initial enquiry to post-installation follow-up.


Design and Development is the hot house of Oak Innovation. Our experienced developers are selected for their experience and fields of expertise, and we prioritise time and financial investment in designing, building, testing and improving every product that goes out the door. If you want your solution to integrate with your other systems, or require any element of customisation, the development team are the ones who make it happen.


Here to help with any query you may have, our dedicated Helpdesk can be contacted by phone or by email. We’ll do our best to respond to your questions straight away, or pass them on to the best people to discuss solutions, fix problems, and make the difference, remotely or in person.

Customer Services

Our Customer Services team are available to make sure you get the most out of your investment right from the start. We offer consultancy and project management, customisation and integration, to take you through the maze of options on offer to create a powerful, easy-to-use solution that’s right on target.

Interested in Joining Us?

We value every member of our team and the unique contribution they make, and we are committed to developing each person to reach their full potential. If you’d like to find out more about working for Oak Innovation, get in touch!

Careers With Oak

Call us now on 0800 9889 625

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