April 30th, 2018 5:09pm | Call Recording, Compliance, GDPR,

The truth is that the new regulation has been somewhat open to interpretation in places, with divided opinion on practical application. If you’re still concerned about the grey areas, the Information Commissioner’s Office website aims to clear up the confusion, and includes these ’12 steps to take now’ to help you identify areas for improvement.

  1. Awareness
    You should make sure that decision makers and key people in your organisation are aware that the law is changing to the GDPR. They need to appreciate the impact this is likely to have.
  2. Information you hold
    You should document what personal data you hold, where it came from and who you share it with. You may need to organise an information audit.
  3. Communicating privacy information
    You should review your current privacy notices and put a plan in place for making any necessary changes in time for GDPR implementation.
  4. Individuals’ rights
    You should check your procedures to ensure they cover all the rights individuals have, including how you would delete personal data or provide data electronically and in a commonly used format.
  5. Subject access requests
    You should update your procedures and plan how you will handle requests within the new timescales and provide any additional information.
  6. Lawful basis for processing personal data
    You should identify the lawful basis for your processing activity in the GDPR, document it and update your privacy notice to explain it.
  7. Consent
    You should review how you seek, record and manage consent and whether you need to make any changes. Refresh existing consents now if they don’t meet the GDPR standard.
  8. Children
    You should start thinking now about whether you need to put systems in place to verify individuals’ ages and to obtain parental or guardian consent for any data processing activity
  9. Data breaches
    You should make sure you have the right procedures in place to detect, report and investigate a personal data breach.
  10. Data Protection by Design and Data Protection Impact Assessments
    You should familiarise yourself now with the ICO’s code of practice on Privacy Impact Assessments as well as the latest guidance from the Article 29 Working Party, and work out how and when to implement them in your organisation.
  11. Data Protection Officers
    You should designate someone to take responsibility for data protection compliance and assess where this role will sit within your organisation’s structure and governance arrangements. You should consider whether you are required to formally designate a Data Protection Officer.
  12. International
    If your organisation operates in more than one EU member state (ie you carry out cross-border processing), you should determine your lead data protection supervisory authority. Article 29 Working Party guidelines will help you do this.

For more information see http://communication.oak.co.uk/e/176052/ta-protection-regulation-gdpr-/6bvy7/88992328

GDPR and call recording: How Oak can help

Oak Innovation specialises in communications management and compliance. Our call recording solutions include advanced data security and compliance options to simplify the execution of common GDPR activities and provide GDPR specific reporting to protect your business interests.

  • AES 256 bit encryption
  • Active Directory integration
  • Permission-based access
  • Call recording definitions
  • Remove recordings on demand
  • Infinite storage capacity
  • Audit reports of user activity/record deletion

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