November 26th, 2018 11:02am | Call Recording, Cloud,

By Ian Hunter, Journalist & former editor of Comms Business Magazine

In the UK, the Cloud Industry Forum, which has been monitoring the uptake of cloud applications since 2010, suggests in their latest report that the overall cloud adoption rate now stands at 88 %, with 67 % of users expecting to increase their adoption of cloud services over the coming year.

Within these figures, however, there are many significant variations to what might appear as being a universal adoption of the cloud deployment model.

Most notably amongst these is the recognition that while many organisations are clearly taking a cloud-first approach, the industry body predicts that the vast majority of companies will be maintaining a hybrid mix of cloud and on-premises for business applications and IT estates for some time to come.

Again, there are many reasons for this; existing asset investments, security concerns, industry compliance and mission critical applications are often cited, but for smaller organisations the reasons become much more focused.

Cloud-based hosting companies are notorious for overstating the cost and complexity of on-premises solutions. Cloud isn’t always cheaper just because they say it is, and in many cases it most certainly isn’t faster either due to the connectivity and bandwidth requirements. And it’s definitely not the case than any existing in-house IT expertise will no longer be needed when you move to the cloud. Cloud suppliers upgrade their application software when they want to – not when it suits the user.

How many times have you upgraded an operating system or piece of software that all of a sudden broke another piece of software? We’ve all been there.

For larger enterprises there has been the choice – because they have the resources and budgets – to operate their own private cloud infrastructure or consume public cloud offerings. However, many complain that private cloud vendor solutions failed to deliver because they didn’t address the real pain points of customers.

What most customers actually wanted were SLA-backed private cloud services that met their performance, cost, privacy, security requirements with the same agility and ease of use as the public cloud, but without the associated complexity or cost of building and operating their own private cloud.

If you then add to this shortfall the rise of artificial intelligence (AI) in the public cloud offerings from say AWS or Azure, then you’ll see more and more CIOs looking longingly at those offerings.

Overall, the message today is not to put more food on your plate than you can eat. With cloud migrations, it's critical to not get caught up in the hype. If you do, you'll choose to put more in the cloud than your teams can manage effectively, and/or you'll match the wrong workloads to the wrong provider.

Importantly, as with any other key business decision, don’t move to the cloud without a good business case - and remember too that many vendors offer the choice of on-premises and cloud deployments for customers quite rightly concerned about data location and security, connectivity cost and resilience and not to forget, in-house cloud management skills.

Ian Bevington, Marketing Manager at Oak Innovation, says…

“When it comes to call recording, it’s important to fully define your business requirements, both now and in the future. Which teams need to record interactions and what are the business drivers? Is recording an essential business tool to support compliance or provide evidence in court? Who needs to access recordings and how long do they need to be kept? In our experience, where recording is business critical, organisations are more likely to opt for an on-premises model to retain full control.

Oak offers call and screen recording solutions for on premises and cloud telephony users. We offer a range of deployment options for the application, the storage, and archiving of voice data. Our customers can choose from a wide range of hybrid options to fit with their IT framework and evolve with their IT strategy.”

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