We work alongside leading telephony manufacturers and resellers to provide a robust and targeted solution that works perfectly on your phone system.
We strive for the highest level of hardware and software compatibility: Our products are tested and approved by rigorous third party manufacturer accreditation schemes, including Avaya DevConnect.
Every Oak system is designed and rigorously tested to ensure it meets the highest standards of integration with your phone platform, meaning speedier installation, minimum disruption and optimum performance.
Integration between your phone and Oak systems streamlines internal processes and results in a better experience for your customers.
We offer viable alternatives to proprietary systems to cater to a wider audience, with great functionality at competitive price points.
Oak products are supplied through our trusted network of independent resellers, supported by our dedicated account managers, to deliver a complete telephony solution for your business.
Our channel partners can handle enquiries, arrange demos, and set up meetings to help us understand your needs, and to help you decide on the right product and service package.
Oak is always there to help with customer queries, but many resellers are trained to provide first line customer support to help with minor issues.
Oak also works with leading CRM and integration manufacturers in sectors such as finance, education, healthcare, and hospitality, to create unique, cost-effective solutions that improve performance and service.
Oak Integrate solutions bring any CRM to life, including recognised names such as EMIS Web, SystmONE and Vision for healthcare providers, and SIMS, ISAMS, PASS and Raisers Edge for the education system.
Features including Caller Preview, Number Capture, and Click-to-Dial help keep CRM records up to date, speed up routine calls to meet targets, and make SMS messaging more effective.
Staff are equipped to handle calls more efficiently and professionally, with Caller Record Preview, Telephony Presence showing the status of other users, and customised Service Alerts.