SupportX offers a range of support and managed service options to help you optimise performance in an ever-changing world.
An entry level support service for non-critical deployments. Includes remote access, security and software updates for peace of mind.
Contact our helpdesk during normal working hours for a next day response.
A comprehensive support and management service for business-critical deployments. Includes improved response times, health monitoring and access to remote training sessions.
Gold users may upgrade to active monitoring and/or 24-hour support.
Our highest level of support where deployment is critical to workflow or compliance. Includes our fastest response with target ‘back to service’ times, underpinned by an active health monitoring service.
Platinum users may upgrade to 24-hour support.
If you'd like to discuss an upgrade to your existing plan, or have any questions about our support plans, please get in touch →
When choosing technology, you need a partner that will support you throughout. Our dedicated support team provides services that extend from online and helpdesk assistance through to on-site support, training and custom development. Mission-critical organisations can opt for our fastest response with target resolution times and active monitoring, all managed by a designated support account manager.