Support Plans

Silver Plan Logo

An entry level support service for non-critical deployments. Includes remote access, security and software updates for peace of mind.

Contact our helpdesk during normal working hours for a next day response.

Silver

  • Access to online support
  • Access to helpdesk support
  • Next day response
  • Remote access
  • Problem investigation & resolution
  • Security updates
  • Software updates
  • Remote training session
  • Health monitoring
  • Software assurance
  • Target ‘back to service’ times
  • Designated account manager
Gold Plan Logo

A comprehensive support and management service for business-critical deployments. Includes improved response times, health monitoring and access to remote training sessions.

Gold users may upgrade to active monitoring and/or 24-hour support.

Gold

  • Access to online support
  • Access to helpdesk support
  • 4 hour response
  • Remote access
  • Problem investigation & resolution
  • Security updates
  • Software updates
  • 1 X remote training session
  • Health monitoring
  • Software assurance
  • Target ‘back to service’ times
  • Designated account manager
Platinum Plan Logo

Our highest level of support where deployment is critical to workflow or compliance. Includes our fastest response with target ‘back to service’ times, underpinned by an active health monitoring service.

Platinum users may upgrade to 24-hour support.

Platinum

  • Access to online support
  • Access to helpdesk support
  • 2 hour response
  • Remote access
  • Problem investigation & resolution
  • Security updates
  • Software updates
  • 2 X remote training session
  • Active Health monitoring
  • Software assurance
  • Target ‘back to service’ times
  • Designated account manager

If you'd like to discuss an upgrade to your existing plan, or have any questions about our support plans, please get in touch →

SupportX

When choosing technology, you need a partner that will support you throughout. Our dedicated support team provides services that extend from online and helpdesk assistance through to on-site support, training and custom development. Mission-critical organisations can opt for our fastest response with target resolution times and active monitoring, all managed by a designated support account manager.

View the brochure →

If you'd like to discuss your support requirements, call us on 0800 9889 625