RecordX is the award winning unified Call Recording system that includes fixed line, mobile and VoIP recording in a single solution.

Single & Multi-Site

Single and multi-site options in a single integrated solution.

VoIP & SIP

SIP trunks and IP extensions are also recorded to the same integrated solution.

CRM/Database Integration

Link valuable customer information to your recordings for search and playback.

Agent/Call Evaluation

Ensure you deliver the best possible levels of customer service.

FCA Compliant

We ensure that RecordX meets all the recommended compliance needs.

PCI DSS Compliant

We support many options to allow you to mask certain credit card details.

We offer complete Call Recording solutions, with all the advanced search & playback features you'd expect and more!

Introducing RecordX Call Recording

RecordX is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.

RecordX works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.

Resolve Disputes

Find calls quickly and email an extract to your client to confirm contract details.

Demonstrate Compliance

Show that FCA & PCI DSS call recording rules have been followed.

Monitor Quality

Review recordings to ensure that clients have been dealt with professionally.

Improve Performance

Work with staff to develop their telephone and telesales techniques.

Trusted By The Best

Get The Brochure

Download the latest RecordX brochure

Download PDF

Most Innovative Channel Product

Comms Business Awards 2011 Winner (Application Software)

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Benefits of Call Recording

Call Recording will enable you to record all telephone orders and discussions and you can quickly confirm back to a customer what was agreed, which resolves any disputes quickly. Find out more

FCA & PCI DSS Compliance

Our products meet the regulatory requirements defined by the FCA and other regulatory bodies. They are updated regularly to ensure that they continue to meet new regulations. Find out more

Customer Support

We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more

Latest Call Recording News

  • Oak Appoints New Voice Processing D...

    Feb 06th 2017 Read more

  • NTA and Oak Collaborate On PCI and ...

    Feb 06th 2017 Read more

  • Oak Invests In High Level Qualifica...

    Jul 08th 2016 Read more

  • A Beginner's Guide to Call Recordin...

    Sep 17th 2015 Read more

What Customers Are Saying

“Oak has phone monitoring & voice recording near perfection. No-one we demo it to dislikes it, no-one! It's down to their persistence in Research & Development.”
— Lynda Nugent, Bandwidth Telecom
“The support, service and training provided by Oak is exemplary. Truly a delightful company to be associated with.”
— Debbie Baird, Commsplus Limited

Featured Case Study

Featured Case study image

When ambitious, Brighton based Telecommunications Services firm Focus Group needed to upgrade their Call Management and Call Recording systems, they came to Oak. Read the case study

How to buy - If you'd like to be put in touch with your nearest Oak Innovation reseller, GET IN TOUCH!