Record is the award winning unified Call Recording system from Oak that includes fixed line, mobile and VoIP recording in a single solution.

Fixed & Mobile

Fixed line, Extension and Mobile recording in a single integrated solution.

VoIP & SIP

SIP trunks and IP extensions are also recorded to the same integrated solution.

CRM/Database Integration

Link valuable customer information to your recordings for search and playback.

Agent/Call Evaluation

Ensure you deliver the best possible levels of customer service.

FCA Compliant

We ensure that RecordX meets all the recommended compliance needs.

PCI DSS Compliant

We support many options to allow you to mask certain credit card details.

We offer complete Call Recording solutions, with all the advanced search & playback features you'd expect and more!

Introducing Record Call Recording

Record is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.

Record works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.

Resolve Disputes

Find calls quickly and email an extract to your client to confirm contract details.

Demonstrate Compliance

Show that FCA & PCI DSS call recording rules have been followed.

Monitor Quality

Review recordings to ensure that clients have been dealt with professionally.

Improve Performance

Work with staff to develop their telephone and telesales techniques.

Trusted By The Best

Like to know more?

Most Innovative Channel Product

Comms Business Awards 2011 Winner (Application Software)

Our Call Recording Solutions

We offer two product ranges, one called Advance and one called Evolve. Advance is the multi-award winning communications management solution for any business. Evolve is the new realtime communications management solution for formal and informal call centres, and for sophisticated realtime business applications. Choose the perfect option for your business or call centre.

Award winning Advance Record is able to record extension or line side calls on any telephone system. It uses the call logging output from the system to match the recording to an extension for searching and playback.

Why choose Advance Record?

  1. Securely record all calls
  2. Record in mono or stereo
  3. Match extension number to call
  4. Web based call player
  5. Notes and flags
  6. Call evaluation

The new Eolve Record software is able to record line side calls on selected telephone systems. It uses the realtime CTI (Computer Telephony Integration) connection to the telephone system to match the call recording to an extension for later searching and playback.

Why choose Evolve Record?

  1. Securely record all calls
  2. Record in mono or stereo
  3. Match extension number to call in realtime
  4. Web based call player
  5. Notes and flags
  6. Call evaluation
  7. PCI pause/resume for credit card security
  8. Speech analytics for audio search

Benefits of Call Recording

Call Recording will enable you to record all telephone orders and discussions and you can quickly confirm back to a customer what was agreed, which resolves any disputes quickly. Find out more

FCA & PCI DSS Compliance

Our products meet the regulatory requirements defined by the FCA and other regulatory bodies. They are updated regularly to ensure that they continue to meet new regulations. Find out more

Customer Support

We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more

Latest Call Recording News

  • Building Better Businesses

    Jun 19th 2013 Read more

  • Getting Mobile Call Recording Right

    Sep 14th 2011 Read more

  • Beginners Guide to Call Recording

    Jul 26th 2011 Read more

  • recordX receives a well-deserved Aw...

    Jul 14th 2011 Read more

What Customers Are Saying

“customer service is outstanding.”
— Tim, Bertrams
“Great range of call recording solutions. ”
— Allan Merten, Nimans Ltd

Featured Case Study

Featured Case study image

When ambitious, Brighton based Telecommunications Services firm Focus Group needed to upgrade their Call Management and Call Recording systems, they came to Oak. Read the case study

How to buy - If you'd like to be put in touch with your nearest Oak Telecom reseller, GET IN TOUCH!