RecordX is the award winning unified Call Recording system from Oak that includes fixed line, mobile and VoIP recording in a single solution.

Fixed & Mobile

Fixed line, Extension and Mobile recording in a single integrated solution.

VoIP & SIP

SIP trunks and IP extensions are also recorded to the same integrated solution.

CRM/Database Integration

Link valuable customer information to your recordings for search and playback.

Agent/Call Evaluation

Ensure you deliver the best possible levels of customer service.

FCA Compliant

We ensure that RecordX meets all the recommended compliance needs.

PCI DSS Compliant

We support many options to allow you to mask certain credit card details.

RecordX offers a complete Call Recording solution, with all the advanced search & playback features you'd expect and more!

Introducing RecordX Call Recording

Award winning RecordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge web technologies ensure that RecordX is the most powerful yet easiest to use solution available today.

Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, RecordX meets all your needs. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen.

Resolve Disputes

Find calls quickly and email an extract to your client to confirm contract details.

Demonstrate Compliance

Show that FCA & PCI DSS call recording rules have been followed.

Monitor Quality

Review recordings to ensure that clients have been dealt with professionally.

Improve Performance

Work with staff to develop their telephone and telesales techniques.

Trusted By The Best

Get The Brochure

Download the latest RecordX brochure

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Most Innovative Channel Product

Comms Business Awards 2011 Winner (Application Software)

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Benefits of Call Recording

Call Recording will enable you to record all telephone orders and discussions and you can quickly confirm back to a customer what was agreed, which resolves any disputes quickly. Find out more

FCA & PCI DSS Compliance

RecordX meets the regulatory requirements defined by the FCA and other regulatory bodies. It is also updated regularly to ensure that it continues to meet new regulations. Find out more

RecordX Support

We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more

Latest Call Recording News

  • Building Better Businesses

    Jun 19th 2013 Read more

  • Getting Mobile Call Recording Right

    Sep 14th 2011 Read more

  • Beginners Guide to Call Recording

    Jul 26th 2011 Read more

  • recordX receives a well-deserved Aw...

    Jul 14th 2011 Read more

What Customers Are Saying

“customer service is outstanding.”
— Tim, Bertrams
“Oak has phone monitoring & voice recording near perfection. No-one we demo it to dislikes it, no-one! It's down to their persistence in Research & Development.”
— Lynda Nugent, Bandwidth Telecom

Featured Case Study

Featured Case study image

When ambitious, Brighton based Telecommunications Services firm Focus Group needed to upgrade their Call Management and Call Recording systems, they came to Oak. Read the case study

How to buy - If you'd like to be put in touch with your nearest Oak Telecom RecordX reseller, GET IN TOUCH!